Privacy Policy

1. Information We Collect

We collect both personal and non-personal information from users to provide and enhance our services. This includes:

• Personal Information:
• Name, email address, phone number, and billing details.
• Payment information (credit/debit card details, UPI IDs).
• Address (for utility bill and insurance services).
• Non-Personal Information:
• Device information (type, operating system, version).
• IP address, browser type, and usage data (site visit patterns, interactions with the app).

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2. How We Use Your Information

We use your information for the following purposes:

• To Provide Services:
• Processing payments for recharge and bill services.
• Verifying transactions and ensuring security.
• To Improve Services:
• Analyzing user preferences to offer better recharge plans.
• Enhancing the app's functionality and user experience.
• To Communicate with You:
• Sending you notifications, updates, offers, and promotions related to recharge plans and services.
• Responding to customer service inquiries.
• For Legal Purposes:
• Complying with applicable laws and regulations.
• Detecting and preventing fraud or unauthorized activities.

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3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information in the following cases:

• With Service Providers:
• We may share your information with third-party payment gateways, telecom providers, and utility partners for processing payments and providing recharge services.
• With Legal Authorities:
• If required by law, we may share information with government agencies or law enforcement to comply with legal obligations.
• In Case of Business Transfer:
• If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

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4. Security of Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, firewalls, and secure payment gateways. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

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5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. Cookies are small files stored on your device that help us analyze site usage, remember preferences, and improve site performance.

You can control cookie settings through your browser settings. However, disabling cookies may affect the functionality of our platform.

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6. Your Rights and Choices

You have the right to:

• Access: Request details of your personal information we hold.
• Update or Correct: Request updates or corrections to your personal information.
• Delete: Request the deletion of your personal information (subject to legal obligations).
• Opt-out of Communications: Unsubscribe from marketing emails and notifications.
• Restrict Processing: Limit how we use your personal data in certain circumstances.

For any such requests, please contact our customer service team.

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7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once this period expires, we will delete or anonymize your information unless it is required for legal or legitimate business purposes.

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8. Children's Privacy

Our platform is not intended for children under the age of 13. We do not knowingly collect or maintain personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

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10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

BPL Pay Support Team

• Email: [Insert Contact Email]
• Phone: [Insert Contact Number]
• Address: [Insert Company Address]

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By using the BPL Pay platform, you agree to the terms and conditions of this Privacy Policy. If you do not agree, please refrain from using our services.